Support

Contact support

Email us with a description of the issue, your device model, and your iOS version. Please do not include passwords or other sensitive information.

Game will not load

• Confirm that your device has an active internet connection.
• Close Cosmic Velocity completely, then reopen it.
• Install the latest available version of the app and iOS.
• Restart your device if the issue continues.

Progress or settings

Level progress and game settings are stored on your device. Removing the app or clearing its data may permanently erase this local progress.

Fractured Meridian purchases

• The map pack is a one-time, non-consumable purchase—not a subscription.
• Use Restore Purchases on the Fractured Meridian screen after reinstalling the app or moving to another device.
• Restore with the same Apple ID that made the original purchase.
• If the product or price does not load, check your connection, confirm App Store purchases are allowed, then reopen the app.
• A cancelled or failed purchase does not unlock the maps and should not charge you. A pending purchase unlocks only after Apple approves it.

Apple handles billing and refunds. If a completed purchase still does not unlock after restoring, email support with your device model and iOS version. Do not send receipts containing personal or payment information.

Leaderboard help and data deletion

For help with a leaderboard name or score, or to request deletion of a leaderboard entry, email support and include the player display name and level involved. Do not send personal or sensitive information.

Privacy

Learn how Cosmic Velocity handles gameplay and leaderboard information in the Privacy Policy.